Support

Getting started

Your Crossbar server operator gives you its address and a server code. In the app, enter the server address and code, or scan the code. Then choose a display name, a handle, and a password. Your handle is how other people on the same server find you; they send a contact request, and you accept it.

Account and server help

Your account, contacts, call history, and device records live on the server you chose, not on callcrossbar.com. For account access, a lost password, or a managed account, contact the person or organisation that runs your server. The app's Settings screen names the server it is using.

Deleting the app does not delete your server account. Self-created accounts can be deleted in Settings → Delete account. For an operator-managed account, choose Settings → Request account deletion; the request goes to your server operator, who removes the account and its devices.

Privacy and safety

Read the privacy policy for what the app, your server, and the Crossbar Push Relay process. If you need to report conduct or block someone, use the controls on the person in the app; the server operator receives and handles the report.